At Sirius Diamant, high-quality workmanship, carefully selected materials, and reliable service even after the purchase are our top priorities. Our jewelry pieces are delivered with a product certificate. In addition to your statutory rights, Sirius Diamant offers you a voluntary 2-year warranty in accordance with the following terms and conditions.

On this page, you will find all the important information regarding the Sirius Diamant warranty, your statutory consumer rights, as well as repair and jewelry services.

Your statutory rights

Important note: Your statutory rights as a consumer in the event of defects exist independently of this voluntary warranty. The exercise of your statutory rights regarding defects is free of charge. These rights are neither limited nor replaced by the Sirius Diamant warranty.

Voluntary 2-year warranty

Birgie GmbH, operating under the brand name Sirius Diamant, provides a voluntary warranty of 24 months from the date of delivery of the jewelry piece for new jewelry items purchased directly via siriusdiamant.de and delivered to Germany.

The warranty covers material and manufacturing defects that occur within the warranty period and, after inspection by Sirius Diamant, are found to fall under these warranty conditions.

In the event of a valid warranty claim, the affected jewelry piece will be professionally repaired after inspection. Should a repair be technically impossible or economically unreasonable, Sirius Diamant may offer a suitable equivalent replacement.

What is excluded from the voluntary warranty?

The voluntary Sirius Diamant warranty does not cover, in particular, any damage caused by the following circumstances:

• improper or inappropriate use of the jewelry,
• accidents, impacts, crushing, or other external influences,
• natural wear and tear or wear resulting from use,
• deformations caused by external force,
• loss or damage to stones resulting from external influences,
• improper care or storage,
• modifications, repairs, resizing, or other interventions by third parties, provided that the damage claimed was caused by such an intervention.

An exclusion of benefits from this voluntary warranty does not affect your statutory rights in the event of defects.

Repair and jewelry service

Even if damage is not covered by the voluntary warranty, you are welcome to contact Sirius Diamant. As a jewelry manufacturer, we will assess whether a professional repair of your jewelry is possible.

Should a repair incur costs, we will inform you of the estimated costs after inspecting the jewelry before commencing any work. A chargeable repair will only be carried out after your approval.

How to file a warranty claim

1. First, contact us via email at info@siriusdiamant.de or via our contact form.
2. Describe the problem as accurately as possible and, if possible, provide your order number.
3. If possible, include clear photos of the jewelry.
4. Have your product certificate and proof of purchase ready.
5. After an initial assessment, we will inform you about the next steps and, if necessary, about sending in the jewelry.

Please do not send in jewelry without prior notice. Contact us first so that we can coordinate a secure and traceable process with you.

Duration and territorial scope

• Warranty period: 24 months from the date of delivery of the jewelry.
• Covered goods: New jewelry pieces purchased directly via siriusdiamant.de, provided no deviating warranty terms are stated for the specific product.
• Territorial scope: Federal Republic of Germany.

Warrantor

Birgie GmbH
trading under the brand name Sirius Diamant
Sonnige Höhe 11
44894 Bochum
Germany

Email: info@siriusdiamant.de
Phone: +49 162 516 65 34

Product certificate

Your Sirius Diamant product certificate contains important information about your jewelry and facilitates identification for future warranty, service, or repair requests. Please keep the certificate together with your purchase documents whenever possible.

Frequently asked questions about the Sirius Diamant warranty

Is the Sirius Diamant warranty the same as statutory liability for defects?

No. The Sirius Diamant warranty is an additional voluntary service. Your statutory rights in the event of defects exist independently of this and are not restricted by this warranty.

What happens if my jewelry is damaged in an accident?

Damage caused by accidents or other external influences is generally not covered by the voluntary warranty. However, we are happy to check whether a professional repair is possible and will inform you in advance of any potential costs.

Can my jewelry be modified by another jeweler?

You are of course free to do as you wish with your jewelry. However, there is no claim under the voluntary Sirius Diamant warranty for damage demonstrably caused by a modification, repair, resizing, or other intervention not performed by Sirius Diamant. Your statutory rights remain unaffected.

What do I need for a warranty or service request?

Your order number, product certificate, a brief description of the problem, and, if applicable, photos of the jewelry are helpful. This allows us to process your request more quickly.

Can Sirius Diamant repair my jewelry even after the warranty has expired?

Yes. Even after the voluntary warranty has expired, you can contact us for repairs and service. After inspection, we will inform you in advance about the options and any potential costs.