Right of withdrawal

Cancellation policy

Consumers have a thirty-day right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason.

The cancellation period shall be thirty days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

To exercise your right of withdrawal, you must inform us (Birgie GmbH, Sonnige Höhe 11, 44894 Bochum, info@siriusdiamant.de, Germany, telephone: +49 162 516 65 34) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within thirty days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than thirty days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the thirty-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

The right of withdrawal does not apply to the following contracts:

• Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
• Custom-made items are items made to customer specifications and are therefore excluded from the right of cancellation/exchange/return. Custom-made items include: engravings, a gold or gemstone request that differs from the item description, and chain lengths that deviate from the standard (42 cm).
• Unworn items with tags still attached will be accepted for return, provided they are not custom-made. Items with signs of wear or without tags are not eligible for return. Please remove the tag only if you intend to keep the piece.