Frequently Asked Questions (FAQ)

Answer:
If you would like to make a change after placing your order, please contact us as soon as possible.

As long as the processing or production of your piece of jewelry has not progressed too far, we will be happy to check whether your requested change can still be accommodated.

For custom-made items, engravings, or other personalized adjustments that have already been started, subsequent changes may be restricted or no longer possible.

Answer:
Please contact us as early as possible in this case.

If processing or production has not yet progressed too far, we will be happy to check whether the ring size can still be adjusted.

For custom-made or already processed jewelry, however, a subsequent alteration cannot be guaranteed in every case.

Answer:
For example, if you would like a yellow gold or rose gold version instead of white gold, please contact us as soon as possible.

Whether a change can still be accommodated depends on the processing or production stage of your piece of jewelry.

The sooner you inform us, the sooner we can check what options are available.

Answer:
A change to the chosen gold alloy can only be considered as long as the production or processing stage of the piece of jewelry still allows for it.

Please contact us as soon as possible after placing your order.

If a piece of jewelry has already been custom-made for you, it may no longer be technically or organizationally possible to change the alloy.

Answer:
Depending on the piece of jewelry, different precious metal versions may be offered.

The materials and alloys available for a specific product are displayed directly on the respective product page.

These may include, in particular, versions in 333 gold, 585 gold, 750 gold, or – for appropriate models – 925 silver.

The options offered for the respective piece of jewelry on the product page are always decisive.

Answer:
Depending on the piece of jewelry, different metal colors can be offered, in particular white gold, yellow gold, and rose gold.

The metal colors actually available are shown directly on the respective product page.

For selected models, we can additionally check upon request whether a different version is possible.

Answer:
For selected pieces of jewelry, it may be possible to check for an individual version.

Please contact us regarding this before placing your order, specifying the piece of jewelry and the color you would like.

Whether a custom design is possible depends on the design, material, and manufacturing process of the respective piece of jewelry.

Answer:
For selected pieces of jewelry, we can check whether it is possible to have them made with a different suitable gemstone.

Key factors include, among others, the size, shape, cut, setting, and technical design of the jewelry piece.

Please contact us before placing your order with the model you would like and your gemstone preference. We can then check what options are available.

Answer:
For certain pieces of jewelry, an individual selection or customization of the diamond may be possible.

Factors such as size, cut, proportions, and technical suitability for the existing setting may play a role.

Please let us know your request before placing your order so that our jewelry and diamond specialists can check the possibilities.

Answer:
The stone type specified on the respective product page is the definitive reference.

If you would like a different version of a specific piece of jewelry featuring a natural or lab-grown diamond, you are welcome to contact us before placing your order.

We will then determine whether the requested version is technically and economically feasible for the piece of jewelry in question.

Answer:
This may be possible with selected models.

However, changing the stone size can affect the setting, proportions, stability, and the overall appearance of the piece of jewelry.

Therefore, any such change is reviewed on an individual basis and, if applicable, implemented as a custom order.

Answer:
For some designs, a different stone shape or cut may be possible.

Since round, oval, princess, emerald, or pear cuts require different settings and proportions, for example, not every cut can be used without design modifications.

Please contact us with your request. We would be happy to check whether a corresponding custom order is possible.

Answer:
We define a custom-made item as a piece of jewelry that deviates from the regularly offered version due to individual customer requests, or one that is specifically manufactured or adjusted for a particular order.

This can, for example, involve a specific ring size, metal color, alloy, choice of gemstone, engraving, or another individual customization.

Whether a desired change can be implemented as a custom order is determined based on the specific piece of jewelry.

Answer:
No, not every requested change is technically feasible or advisable for every piece of jewelry.

The setting, material, wall thickness, gemstone arrangement, construction, and manufacturing process can limit certain adjustments.

Therefore, we always evaluate individual requests based on the specific piece of jewelry.

Answer:
Please contact us before ordering and let us know as precisely as possible which piece of jewelry you would like and what changes should be made.

The following are particularly helpful:

– the name or link of the desired piece of jewelry,
– the desired ring size,
– metal or alloy,
– desired metal color,
– if applicable, gemstone type, size, or cut,
– engraving request,
– other special requirements.

We will then check the technical feasibility and inform you about how to proceed.

Answer:
This depends on the type and scope of the requested change.

A different alloy, a larger gemstone, a specific ring size, or structural modifications may, for example, affect the cost of materials or production.

Should your request incur additional costs, we will inform you before proceeding.

Answer:
That is possible.

Individual adjustments may require additional work steps, material procurement, or production specifically tailored to your order.

The delivery time applicable to your order will be communicated to you in connection with the specific custom production.

Answer:
For individual custom orders, the agreed changes will be implemented according to the specifications set for your order.

Depending on the order, this may concern, for example, ring size, metal color, alloy, gemstone, engraving, or other individual features.

Therefore, we recommend checking all desired details carefully before approval or ordering.

Answer:
For individually tailored custom-made products, the essential agreed-upon features should be clearly defined before production begins.

Please carefully check dimensions, materials, metal color, gemstone preferences, and engraving texts in particular.

If any technical questions arise regarding your request, we will consult with you before proceeding with the relevant implementation.

Answer:
For appropriately suitable pieces of jewelry, an engraving can be offered.

If an engraving option is available for the respective product, you can specify your request using the designated selection or input field on the product page.

For special engraving requests, please feel free to contact us before placing your order.

Answer:
In principle, spaces, punctuation marks, and symbols also require space within the engraving.

However, it is not just the sheer number of characters that is decisive, but also their width and the available surface area of the respective piece of jewelry.

For unusually long or special engraving requests, we are happy to check the feasibility in advance.

Answer:
Depending on the available space and the piece of jewelry, suitable options include, for example:

– names,
– initials,
– a date,
– short personal messages,
– individual words or symbols.

The possible length and presentation of an engraving depend on the specific piece of jewelry and the available engraving area.

Answer:
The number of possible characters depends on the available engraving area and the specific piece of jewelry.

Naturally, there is less space available for very small or narrow pieces of jewelry than for a wider ring or pendant surface.

If the input option provided on the product page does not match your requirements, please contact us before placing your order.

Answer:
Yes, for engravable pieces of jewelry, names or initials can be a wonderful way to add a personal touch.

The possible length depends on the available engraving area of the specific piece of jewelry.

Please enter the desired spelling exactly as you would like it to be engraved.

Answer:
Whether certain special characters or symbols can be implemented depends on the engraving method used, the piece of jewelry, and the available surface area.

Please contact us before ordering if you would like a special character or symbol, so that we can check the feasibility.

Answer:
Please contact us immediately in this case.

As long as the engraving has not yet been carried out or the corresponding production step has not yet begun, we will be happy to check whether a change is possible.

Once the engraving has been completed, a change cannot be made without further ado.

Answer:
The engraving is generally prepared based on the information you provide.

Please therefore carefully check names, dates, capitalization, spaces, and other characters before completing your order.

If you notice an error immediately after placing your order, please contact us as soon as possible. We will then check whether a correction can still be made.

Answer:
Whether an engraving can be removed or altered depends on the material, the position, the depth of the engraving, and the design of the piece of jewelry.

Removal may require reworking the surface and is not practical for every piece of jewelry or possible without visible changes.

We therefore recommend an individual assessment of the specific piece of jewelry.

Answer:
Yes, an engraving can represent an additional processing step.

Whether and to what extent this changes the delivery time depends on the specific piece of jewelry and the individual order.

The delivery time stated or communicated for your order is authoritative.

Answer:
Special legal provisions may apply to goods made to order or clearly tailored to personal requirements.

Whether a statutory right of withdrawal exists for a specific order or a statutory exception applies depends on the circumstances of the respective production.

Please refer to our cancellation policy and the terms and conditions applicable to your specific order for further information.

Answer:
Custom-made or personalized items do not mean that your statutory rights regarding defects are waived.

If you discover a possible material, workmanship, or other defect in your piece of jewelry, please contact us with your order number and photos that are as informative as possible.

We will then discuss the next steps with you.

Answer:
Please contact us as soon as possible if you no longer wish to proceed with an order.

Whether a cancellation is still possible depends in particular on whether the order has already been processed or whether custom production or engraving has begun.

We will check the status of your order and inform you of the available options.

Answer:
Upon receipt and successful payment processing, your order will be processed in accordance with the respective product and order terms.

The process for items in stock or immediately available differs from that of jewelry pieces that must first be crafted, adjusted, engraved, or individually assembled.

The delivery time specified for each piece of jewelry takes into account the intended processing or manufacturing process.

Answer:
After placing your order, you will receive the relevant order information via the email address you provided.

If available for your order and shipping method, you will additionally receive a shipping confirmation or tracking information after dispatch.

If you have any questions regarding a specific order, please contact us and provide your order number.

Answer:
Yes.

Jewelry is, of course, also suitable as a gift.

When giving a gift, please pay particular attention to the correct delivery address as well as, if applicable, the ring size, desired engraving, and other personal details.

For personalized gifts, we recommend placing your order as early as possible.

Answer:
Your piece of jewelry will be carefully prepared for shipment and sent with the items included with the product.

Our premium product presentation includes, in particular, suitable jewelry packaging or a case, as well as the Sirius Diamond product certificate belonging to the piece of jewelry.

This ensures you receive your piece of jewelry protected and with all the important product information.

Answer:
Yes.

You will receive a Sirius Diamond product certificate with your Sirius diamond piece of jewelry.

The product certificate is prepared by our diamond specialists based on the characteristics of the individual piece of jewelry and contains important information for the identification and documentation of your piece.

We recommend that you keep the certificate safe along with your purchase documents.

Answer:
Yes.

You will receive a Sirius Diamond product certificate with your Sirius Diamond piece of jewelry.

The product certificate is created by our diamond specialists based on the characteristics of the individual piece of jewelry and contains important information for the identification and documentation of your piece.

We recommend that you keep the certificate in a safe place together with your purchase documents.

Answer:
No.

The Sirius Diamant product certificate is a product certificate issued by Sirius Diamant or our diamond specialists for the documentation and identification of the respective piece of jewelry.

If a certificate from an independent gemological institute or laboratory is provided for a specific diamond or piece of jewelry, this will be indicated accordingly in the respective offer.

The Sirius Diamant product certificate should therefore not be confused with any externally offered laboratory report that may be provided separately.

Answer:
The Sirius Diamond product certificate is used to document and uniquely identify your piece of jewelry.

The information contained depends on the characteristics of the respective product and the relevant jewelry or gemstone features.

The certificate also assists us in identifying your piece of jewelry for any future service, warranty, or repair requests.

Answer:
The product certificate contains important information about your piece of jewelry and facilitates its identification at a later date.

Therefore, please keep it together with your invoice or purchase documents whenever possible.

The certificate can simplify the processing of any future warranty, service, or repair inquiries.

Answer:
Please contact us with your order number and as much precise information as possible regarding the piece of jewelry in question.

We will check the available order and product information to see what options exist for identification or documentation.

Whether a replacement document can be issued depends on the information available for the specific piece of jewelry.

Answer:
The warranty terms applicable to the respective product may also apply to custom-made Sirius Diamond jewelry pieces.

The decisive factors are the specific warranty terms and the nature of the claimed damage or defect.

Your statutory rights in the event of defects exist independently of any voluntary warranty.

Further details can be found on our "Sirius Diamond Warranty & Jewelry Service" page.

Answer:
Yes, we even recommend this for more extensive change requests.

Please let us know which piece of jewelry you like and what your individual requirements are.

This allows us to check before you place your order which combination of material, color, gemstone, size, engraving, and other details can be technically implemented.

Answer:
If you have a special jewelry idea, you are welcome to contact us.

Please share your requirements with us in as much detail as possible, for example, the type of jewelry, material, desired gemstones, approximate dimensions, and any other design preferences.

We will then be able to check whether and in what form your idea can be realized within our production capabilities.

The realization of every design idea cannot be guaranteed.

Answer:
For many custom requests, an existing Sirius Diamond design is a good starting point.

Depending on the construction, aspects such as metal color, alloy, ring size, gemstone, or engraving can be adjusted.

The actual feasibility of any changes is assessed individually for each piece of jewelry.

Answer:
Photos may be used as part of an inquiry to help explain your desired style, specific proportions, or design concepts.

However, we will independently assess whether and in what form a custom piece of jewelry can be created.

We cannot guarantee the exact replication of protected designs from other sources.

Answer:
Before placing your final order or giving your approval, please check the following in particular:

– the desired jewelry model,
– the ring size,
– material and alloy,
– metal color,
– gemstone type,
– if applicable, stone size and cut,
– engraving text including spelling and date,
– delivery address,
– if applicable, desired special details.

Answer:
For questions regarding custom designs, engravings, or other individual requests, you can contact Sirius Diamant directly.

Email:
info@siriusdiamant.de

If you have already placed an order, please include your order number if possible.

For a new inquiry, a link or the exact name of the desired piece of jewelry is helpful so that we can process your request specifically.

Answer:
The numbers 333, 585, and 750 indicate the pure gold content of a gold alloy in thousandths.

333 gold contains 333 parts pure gold per 1,000 parts alloy and corresponds to approximately 8 karats.

585 gold contains 585 parts pure gold per 1,000 parts alloy and corresponds to 14 karats.

750 gold contains 750 parts pure gold per 1,000 parts alloy and corresponds to 18 karats.

The remaining components consist of other metals, which influence the color, hardness, and processing properties of the alloy, among other things.

Answer:
Yes.

585 gold indicates a fine gold content of 58.5 percent. This corresponds to 14 carats.

In Germany and many European countries, the fineness designation 585 is frequently used for jewelry, whereas the term 14K or 14 carats is also common internationally.

Answer:
Yes.

750 gold contains 75 percent fine gold and corresponds to 18 carats.

The remaining 25 percent consists of other metals, the composition of which influences, among other things, the color and technical properties of the alloy.

Use this text to answer questions in as much detail as possible for your customers.

Answer:
24 karat denotes nearly pure gold.

Fine gold is typically specified with a fineness of approximately 999 or 999.9 parts per thousand.

Pure gold is comparatively soft. For jewelry, gold alloys such as 333, 585, or 750 gold are therefore frequently used to achieve desired properties regarding stability, color, and workability.

Answer:
Not in every respect.

A higher fine gold content initially means that the alloy contains more pure gold.

However, its suitability for a specific piece of jewelry also depends on the design, workmanship, desired color, stress, and the properties of the entire alloy.

For example, 18k gold has a higher fine gold content than 14k gold. Nevertheless, both alloys can be very well suited for high-quality jewelry.

Answer:
The most important difference lies in the pure gold content.

333 gold contains 33.3 percent pure gold.
585 gold contains 58.5 percent pure gold.
750 gold contains 75 percent pure gold.

Along with the pure gold content, properties such as color effect, weight, material value, and in some cases the mechanical properties of the alloy also change.

Which alloy is best suited for you therefore depends not only on the gold content, but also on the piece of jewelry and your personal preferences.

Use this text to answer questions in as much detail as possible for your customers.

Answer:
A higher fine gold content can influence the mechanical properties of an alloy, as pure gold is comparatively soft.

However, it would be an oversimplification to judge the hardness solely based on the number 585 or 750.

The actual hardness and resistance depend on the complete composition of the alloy, its processing, and the specific jewelry design.

Answer:
Yellow gold is a gold alloy whose composition is chosen to preserve its characteristic warm gold tone.

In addition to fine gold, other metals are used for this purpose.

How intense or warm the yellow gold tone appears depends, among other things, on the fine gold content and the specific composition of the alloy.

Answer:
White gold is not gold that occurs naturally in white, but rather a gold alloy.

Fine gold is combined with other metals to achieve a lighter, whitish to slightly grey color effect.

The exact color can vary depending on the composition of the alloy. Many pieces of white gold jewelry are additionally rhodium-plated, which gives them a particularly bright and uniform surface.

Answer:
Pure gold naturally possesses an intense yellow color.

In white gold, this color is significantly altered by the addition of other alloying metals, though the alloy does not necessarily become completely neutral white as a result.

Therefore, depending on the alloy, uncoated white gold can have a slightly warm, gray, or yellowish undertone.

Answer:
Rhodium plating involves applying a thin layer of rhodium to the surface of a piece of jewelry.

Rhodium belongs to the platinum group and has a bright, whitish, lustrous surface.

A rhodium coating can therefore give white gold a particularly bright and uniform hue.

As it is a surface coating, it can wear off over time due to wear and friction.

Answer:
With rhodium-plated white gold, the rhodium layer can wear off over time due to normal use and friction.

How quickly this happens depends on several factors, including how often the piece of jewelry is worn, where on the body it is worn, and the stresses to which it is exposed.

If necessary, a rhodium coating can be reapplied as part of a professional jewelry refurbishment.

For an individual inspection of your Sirius diamond jewelry, please feel free to contact our jewelry service.

Answer:
Rose gold is a gold alloy with a warm rose-colored to reddish hue.

The characteristic color is primarily created by an appropriate proportion of copper in the alloy.

Depending on the fine gold content and the precise composition, rose gold can appear lighter, warmer, or more reddish.

Answer:
With genuine rose gold, the characteristic color is fundamentally created by the composition of the gold alloy itself.

The color is therefore not merely a rose-colored lacquer layer on the surface.

In the case of other jewelry materials, however, coatings may be used. Therefore, the specific material specifications of the respective product are always the deciding factor.

Answer:
The color of the gold alone does not determine the material value.

The decisive factor is, in particular, the fine gold content of the respective alloy.

For example, 585 yellow gold, 585 white gold, and 585 rose gold each have a fine gold content of 58.5 percent.

The different colors are created by the composition of the other alloying elements and, where applicable, by additional surface treatments.

Answer:
This is primarily a matter of personal taste.

Yellow gold appears classic and warm, white gold modern and understated, while rose gold has a warm, pink-hued character.

Skin tone, existing jewelry, gemstone color, and personal style can also play a role in the decision.

If a Sirius Diamond piece of jewelry is available in several metal colors, the corresponding options will be displayed on the product page.

Answer:
Yes.

The number 585 refers exclusively to the fine gold content of 58.5 percent.

The color of the alloy depends on the composition of the remaining 41.5 percent as well as any potential surface treatment.

Therefore, 585 gold can be produced as yellow gold, white gold, or rose gold, for example.

Answer:
The terms refer to two completely different things.

For gold, karat describes the pure gold content of an alloy. 24 karat corresponds to nearly pure gold, 18 karat corresponds to 750 gold, and 14 karat corresponds to 585 gold.

For diamonds and other gemstones, carat or "ct," on the other hand, denotes a unit of weight.

A 1.00 ct diamond weighs 0.2 grams.

The karat rating of a gold alloy must therefore not be confused with the carat weight of a diamond.

Answer:
925 silver means that the silver alloy used consists of 92.5 percent fine silver.

The remaining portion consists of other alloying metals.

925 silver is also known as sterling silver and is one of the most frequently used silver alloys for jewelry.

Answer:
Fine silver is comparatively soft.

By alloying it with other metals, properties can be achieved that are advantageous for the manufacture and use of jewelry.

925 sterling silver therefore combines a very high silver content with processing properties suitable for jewelry.

Answer:
Yes.

Over time, silver can develop a darker surface discoloration due to reactions with substances in the environment. This process is commonly referred to as tarnishing.

This does not automatically mean that the piece of jewelry is of inferior quality or damaged.

Professional cleaning or care can restore the original appearance in many cases.

Answer:
The gold alloy itself generally retains its material-typical color.

However, the appearance of the surface can change due to use, deposits, cosmetics, cleaning agents, scratches, or surface coatings.

With rhodium-plated white gold, for example, the natural hue of the underlying white gold alloy may become more visible as the rhodium layer wears off.

Professional cleaning or refurbishment can significantly refresh the appearance of a piece of jewelry.

Answer:
Pure gold is chemically very stable.

However, jewelry is often made of gold alloys that contain other metals in addition to pure gold. These components, as well as surface deposits, can affect the appearance under certain conditions.

A visible change therefore does not automatically mean that it is not genuine gold.

For noticeable changes, we recommend a professional inspection and cleaning of the piece of jewelry.

Answer:
Yes.

Even high-quality gold jewelry can develop fine scratches and signs of wear from normal use.

Rings and bracelets in particular come into regular contact with other surfaces during everyday life.

Such signs of wear are normal for worn jewelry and do not automatically constitute a material or manufacturing defect.

Depending on the piece of jewelry, professional refinishing can refresh the surface.

Answer:
We recommend removing high-quality jewelry before showering, bathing, or swimming.

Soap, cosmetics, chlorine, salt water, and other substances can deposit on the surface or impair individual materials, gemstones, and surface treatments.

Especially for jewelry with gemstones, pearls, or coated surfaces, careful handling is recommended

Answer:
We recommend removing jewelry when engaging in sports, heavy physical labor, gardening, and many household tasks.

Impacts, pressure, friction, and contact with chemicals can deform jewelry, scratch surfaces, or strain settings and gemstones.

Careful use helps to preserve the beauty and function of your piece of jewelry for as long as possible.

Answer:
Whether a gold alloy contains nickel depends on its specific composition.

Especially with white gold, different alloy systems can be used.

If you have a known metal allergy or particular skin sensitivity, please contact us before purchasing with the item you are interested in. We would be happy to check the material information available for that specific piece of jewelry.

Answer:
Sensitive individuals may react to certain metals or alloy components.

Whether and how a reaction occurs varies from person to person and cannot be predicted based solely on the gold color or the fine gold content.

If you are aware of a metal allergy, we recommend that you contact us before purchasing. This allows us to take into account the available material information for your desired piece of jewelry.

Answer:
Such a fineness mark indicates the pure gold content of the corresponding gold alloy.

585, for example, stands for 585 thousandths or 58.5 percent pure gold.

750 stands for 750 thousandths or 75 percent pure gold.

Depending on the piece of jewelry, additional manufacturer, responsibility, or identification marks may also be present.

Answer:
Not necessarily.

For very small or delicate pieces of jewelry, markings can be extremely tiny and difficult to see without magnification.

The position and execution of a marking may also vary depending on the type and construction of the jewelry.

You can also find the essential product information in the respective product description and in the accompanying documentation.

Answer:
The Sirius diamond product certificate documents the product and quality characteristics relevant to the respective piece of jewelry.

Depending on the specific piece of jewelry, this may also include details on the materials or precious metals used.

The specific details included depend on the respective product.

The certificate is issued by our diamond experts based on the product and quality information pertaining to the piece of jewelry.

Answer:
Both describe different properties.

The gold alloy or fineness indicates the proportion of fine gold, for example 585 or 750.

The gold color, on the other hand, describes the visible color effect, for example yellow gold, white gold, or rose gold.

A piece of jewelry can therefore consist of, for example, 585 white gold, 585 yellow gold, or 585 rose gold.

Answer:
For many Sirius Diamond jewelry pieces, different metal colors are available to choose from, depending on the specific model.

If different variants are available, the corresponding options will be displayed directly on the product page.

Depending on the piece of jewelry, options such as white gold, yellow gold, or rose gold may be offered.

The selection options actually displayed for the respective product are always definitive.

That depends on your personal priorities. For the visible brilliance of a diamond, the quality of the cut plays a particularly important role.

A higher carat weight alone therefore does not automatically mean that a diamond will appear more beautiful.

When making a selection, the interplay of all quality characteristics should always be taken into account.

Answer:
The cut describes not only the outer shape of a diamond, but in particular how its facets, proportions, and surfaces have been crafted.

A well-executed cut allows the diamond to reflect light effectively, thereby creating brilliance, fire, and sparkle.

For this reason, the cut quality can have a significant influence on the visual impact of a diamond.

Answer:
No.

The shape describes the outer contour of the diamond, for example round, oval, princess, emerald, pear, or marquise.

Cut quality, on the other hand, describes how well the proportions, facets, symmetry, and finish have been executed and how the diamond interacts with light.

Two diamonds with the same shape can therefore have a significantly different visual effect.

Answer:
The visible brilliance of a diamond is influenced by, among other things, its cut, proportions, symmetry, and surface quality.

A very well-proportioned diamond can reflect incident light back to the viewer particularly effectively.

This is why even diamonds with similar weight, color, and clarity can appear to have different levels of brilliance.

Answer:
For classic colorless to slightly tinted natural diamonds, the color grade describes the extent to which a yellowish or brownish tint is visible.

The internationally recognized GIA color scale ranges from D to Z. D represents the highest level of colorlessness, while increasing color may become visible as the letters progress.

The actual perceived color effect also depends on size, cut, setting, metal color, and lighting conditions.

Answer:
No.

Within the classic D-to-Z scale, D denotes a particularly colorless diamond. However, beauty is not solely a matter of color grade.

A diamond with a lower color grade can look exceptionally attractive due to an excellent cut, balanced proportions, and the right jewelry setting.

The ideal choice therefore also depends on design, metal color, budget, and personal preferences.

Answer:
Clarity describes a diamond's internal characteristics, known as inclusions, as well as its external characteristics.

A professional clarity assessment takes into account factors such as the size, number, type, position, and visibility of these characteristics.

Many clarity characteristics are not visible to the naked eye at all and can only be detected under magnification.

Answer:
These abbreviations are part of a common system for describing diamond clarity.

FL stands for Flawless.
IF stands for Internally Flawless.
VVS stands for Very Very Slightly Included.
VS stands for Very Slightly Included.
SI stands for Slightly Included.

Within several groups, there are additional gradations such as VVS1, VVS2, VS1, VS2, SI1, or SI2.

The higher the clarity grade, the more difficult it is to detect the corresponding clarity characteristics during gemological examination.

Answer:
No.

Very high clarity is only one of several quality characteristics.

Many diamonds have clarity characteristics that are not or barely visible to the naked eye and yet show a very attractive visual appearance.

When making a selection, one should therefore not look exclusively at the clarity grade, but also at the cut, color, size, position of the inclusions, and the overall impression of the diamond.

Answer:
The term "eye-clean" is not an official, independent clarity grade.

It is frequently used in the trade to indicate that no distracting inclusions are visible to the naked eye under normal viewing conditions.

Whether a diamond is perceived as eye-clean, however, can depend on factors including its size, cut, the type and position of the inclusions, lighting conditions, and viewing distance.

Answer:
Carat, abbreviated "ct", is a unit of weight for diamonds and other gemstones.

One metric carat corresponds to 200 milligrams or 0.2 grams.

A carat can also be divided into 100 points. For example, a diamond with 0.50 ct has a weight of half a carat.

Carat describes the weight and not directly the visible diameter of a diamond.

Answer:
Not necessarily.

Carat describes weight. How large a diamond appears when viewed from above also depends on its shape, its proportions, and the distribution of its weight.

Two diamonds with identical carat weight can therefore have different diameters or dimensions and appear different in size on a piece of jewelry.

Answer:
Because carat weight is only one of several quality characteristics.

Two diamonds, each weighing 1.00 ct, can differ significantly in terms of cut, color, clarity, proportions, shape, fluorescence, origin, and other properties.

Market conditions and the individual rarity of specific combinations of features can also influence the price.

Therefore, the value of a diamond cannot be determined solely by its carat weight.

Answer:
Fluorescence describes the visible light reaction that some diamonds exhibit under ultraviolet light.

In gemological laboratory reports, the intensity can be indicated as, for example, None, Faint, Medium, Strong, or Very Strong.

Fluorescence is not one of the classic 4Cs. Its influence on the visible appearance should always be assessed on the specific diamond.

Answer:
No.

Fluorescence is primarily a characteristic and not automatically a quality defect.

How it affects the visible appearance of a diamond depends on the individual stone and the intensity of the fluorescence.

Therefore, fluorescence should not be evaluated in isolation.

Answer:
“Polish” describes the quality of a diamond’s polished surfaces.

“Symmetry” describes, among other things, how precisely the facets and geometric elements of the cut are aligned with one another.

Both characteristics can be part of a professional gemological laboratory report and provide additional information about the execution quality of the cut.

Answer:
“Triple Excellent” or “Triple X” is a term used in the trade.

For a corresponding round brilliant-cut diamond, it usually refers to the fact that the cut, polish, and symmetry have each been graded as “Excellent”.

However, the term alone does not replace an examination of the diamond’s other quality characteristics.

Answer:
Yes. You will receive a Sirius diamond product certificate with your Sirius diamond piece of jewelry.

The product certificate is issued by our diamond experts based on the product and quality information pertaining to the respective piece of jewelry.

It serves to document and clearly identify your piece of jewelry and should be kept carefully together with your purchase documents.

Answer:
The Sirius Diamond product certificate is prepared by our diamond experts.

The relevant product and quality information for each piece of jewelry is taken into account and documented in the process.

The certificate is part of our commitment to documenting the essential characteristics of our customers' jewelry in a clear and transparent manner.

Answer:
The Sirius Diamond product certificate documents the relevant product and quality features for the specific piece of jewelry.

The specific details included depend on the individual piece of jewelry, the materials used, and the associated gemstones or diamonds.

Please keep your product certificate together with your invoice or purchase documents. It also facilitates identification for any future service, warranty, or repair requests

Answer:
No.

The Sirius Diamond product certificate is created by our diamond experts for your piece of jewelry and documents the corresponding product and quality information.

An independent gemological laboratory report, on the other hand, is created by an external testing laboratory for the individual diamond examined and describes the characteristics determined during the gemological examination.

Answer:
No.

Not every diamond used in a piece of jewelry is individually graded by an independent gemological laboratory and accompanied by a separate laboratory report.

If a specific diamond comes with an independent laboratory report, this should be stated accordingly in the respective product information.

Regardless, you will receive our Sirius Diamond product certificate, prepared by diamond experts, with your Sirius Diamond piece of jewelry.

Answer:
An independent gemological laboratory report documents the characteristics of the specific diamond examined.

Depending on the laboratory, diamond type, and report format, information such as carat weight, dimensions, color, clarity, cut, polish, symmetry, fluorescence, and natural or laboratory-grown origin may be included.

The precise scope depends on the respective laboratory and the type of report.

Answer:
No.

A gemological laboratory report describes or evaluates specific characteristics of a diamond.

A monetary appraisal or valuation report, on the other hand, serves a different purpose and additionally takes economic and market-related factors into account.

A laboratory report should therefore not be equated with a price guarantee, an insurance value, or future value development.

Answer:
Yes.

If your diamond comes with a GIA report, the archived report data can be verified via the official GIA Report Check using the report number.

For reports from other gemological laboratories, the respective laboratory's official verification system should be used accordingly.

Answer:
Some diamonds have a very small laser inscription on the girdle.

It may, for example, contain a laboratory report number or other identification information.

Such an inscription is usually not easily visible to the naked eye and serves, among other things, to match the diamond to the corresponding documentation.

Whether a laser inscription is present depends on the specific diamond and laboratory report.

Answer:
Your Sirius Diamond product certificate documents important information about your piece of jewelry and facilitates its future identification.

Please keep it together with your invoice and purchase documents whenever possible.

The certificate can particularly facilitate the quick identification of your piece of jewelry in the event of future service, warranty, or repair requests.

Answer:
The documents provide transparency and help to document the characteristics of a piece of jewelry or a diamond in a traceable manner.

However, the actual piece of jewelry itself remains the decisive factor.

Design, craftsmanship, cut, proportions, diamond quality, metal, comfort, and the overall visual impact should all be considered together.

A certificate is therefore an important piece of documentation, but it does not replace the assessment of the jewelry as a whole.

Answer:
Because carat weight measures weight and not the visible diameter.

Shape and proportions determine how this weight is distributed within the diamond.

For example, a portion of the weight may be concentrated in the depth of the diamond. This is why two diamonds with different weights can appear similar in size when viewed from above – or two diamonds with the same weight can appear to be different sizes.

Answer:
A lab-grown diamond is a diamond produced under controlled conditions in a laboratory, rather than being formed through natural geological processes within the Earth. Like a natural diamond, its crystal structure consists of carbon. Lab-grown diamonds possess essentially the same chemical, physical, and optical properties as natural diamonds. The decisive difference lies in their origin and formation history

Answer:
As a rule, the origin of a well-cut lab-grown diamond cannot be reliably determined with the naked eye alone.

Natural diamonds and lab-grown diamonds can appear very similar visually. For a reliable determination of origin, gemological laboratories use special analysis methods and professional testing equipment.

Use this text to answer questions in as much detail as possible for your customers.Answer:

The most important difference is their origin.

Natural diamonds are formed through natural geological processes deep within the earth. Lab-grown diamonds, on the other hand, are created under controlled technical conditions.

Both can possess varying quality levels regarding cut, color, clarity, and carat weight. Therefore, one should not look solely at the origin, but always also at the individual quality of the respective diamond.

Answer:
As a rule, the origin of a well-cut lab-grown diamond cannot be reliably determined with the naked eye alone.

Natural diamonds and lab-grown diamonds can appear very similar optically. For a reliable determination of origin, gemological laboratories use special analysis methods and professional testing equipment.
The GIA explicitly points out that the difference may not be reliably recognizable visually and that specialized instruments are used for identification.
GIA 4Cs +1

Answer:
A lab-grown diamond is not a diamond imitation. Gemologically, it is a diamond. It differs from a natural diamond primarily in that it is technically produced under controlled conditions rather than formed in the earth.

Imitations such as cubic zirconia or moissanite, on the other hand, consist of different materials and possess different chemical and physical properties.

Answer:
Lab-grown diamonds, moissanite, and cubic zirconia are three different materials.

A lab-grown diamond possesses the characteristic crystal structure and the essential properties of a diamond.

Moissanite is a distinct material with different optical and physical properties. Cubic zirconia is also a diamond simulant and consists of a different material.

Therefore, these terms should not be confused with one another when making a purchase.

Answer:
Lab-grown diamonds are primarily produced using two technical processes: HPHT and CVD.

Both processes create conditions under which carbon can grow into a diamond crystal structure.

However, the manufacturing process alone does not determine how beautiful or high-quality a finished, cut diamond is. Decisive factors include its individual quality characteristics and the quality of the cut.

Answer:
HPHT stands for “High Pressure High Temperature.” In this process, high pressure and high temperatures are used to replicate the conditions under which diamond can grow.

CVD stands for “Chemical Vapor Deposition.” In this process, the diamond grows layer by layer from carbon-rich gases under controlled conditions.

Both processes are established methods for producing lab-grown diamonds.
GIA describes HPHT and CVD as the two essential growth methods for lab-grown diamonds.

Use this text to answer questions in as much detail as possible for your customers.

Answer:
Lab-grown diamonds possess essentially the same physical properties as natural diamonds and therefore also belong to the exceptionally hard jewelry materials.

However, this does not mean that a diamond is indestructible. Both natural and lab-grown diamonds can be damaged, especially at the edges or sensitive areas, by strong impacts.

Therefore, diamond jewelry should also be worn and stored with care.

Answer:
Not based on their origin alone.

How strongly a diamond displays brilliance, fire, and light reflection depends significantly on its cut and its proportions.

An excellently cut lab-grown diamond can possess a very intense light effect, just as an excellently cut natural diamond can. Conversely, a less well-cut diamond can appear less brilliant regardless of its origin.
GIA describes the cut as a essential factor for a diamond's brightness, fire, and scintillation.

Answer:
Yes.

Lab-grown diamonds do not have to be perfectly pure either. During their growth, various internal or external characteristics can develop.

The clarity of a diamond describes, among other things, the type, size, number, and position of such features. Therefore, two lab-grown diamonds with the same carat weight can have visibly or gemologically different quality characteristics.

Answer:
The so-called 4Cs stand for:

Cut
Color
Clarity
Carat

These four characteristics form an internationally recognized framework for describing the quality of a diamond.

Carat weight describes the weight of the diamond and not automatically its overall quality. Two diamonds with the same carat weight can differ significantly from one another due to their cut, color, and clarity.
The 4Cs were developed by GIA as a standardized system for describing diamond quality.
GIA 4Cs +1

Answer:
Many fundamental quality characteristics such as cut, color, clarity, and carat weight are relevant for both types of diamonds.

However, the specific designation and presentation in a laboratory report may differ depending on the testing laboratory and the type of diamond.

Therefore, quality information should always be considered in conjunction with the respective laboratory report or product information.

Answer:
GIA has changed its grading system for colorless to near-colorless laboratory-grown diamonds.

Since October 2025, GIA has been using an overall assessment of "Premium" or "Standard" for these laboratory-grown diamonds, instead of adopting the color and clarity nomenclature developed for natural diamonds without change.

Other gemological laboratories may use different grading systems and terminology. Therefore, the specific laboratory report in question is always the authoritative source.
This point is particularly relevant as of 2026. GIA has been using its own new Premium/Standard assessment for colorless/near-colorless laboratory-grown diamonds since October 1, 2025.

Answer:
A gemological laboratory report documents the characteristics identified or assessed during the examination of a diamond.

Depending on the laboratory and the type of report, this may include information such as weight, dimensions, cut characteristics, color, clarity, origin as a natural or laboratory-grown diamond, and other properties.

However, a laboratory report is not the same as an invoice, a warranty, or automatically an appraisal of the piece of jewelry.

Answer:
No. Not every diamond is automatically examined by an independent gemological laboratory.

If a piece of jewelry offered at Sirius Diamond includes an independent laboratory report, this should be stated in the respective product description or product information.

Additionally, a Sirius Diamond product certificate may contain information regarding the purchased piece of jewelry.
I am intentionally avoiding a sales promise that we cannot verify, such as "every stone is GIA/IGI certified." This is important.

Answer:
If a diamond has a report from an independent gemological laboratory, the report number can be verified via the official database of many laboratories.

Depending on the laboratory and the report, there may additionally be a very small laser inscription on the girdle of the diamond.

For verification, only the official verification or report check services of the respective laboratory should be used.
In the case of GIA, the report number can be verified via the official Report Check; for GIA's current laboratory-grown diamond assessments, "Laboratory-Grown" and the assessment number are laser-inscribed on the stone's girdle.
gia +1

Answer:
Yes, specialized gemological laboratories can use appropriate analytical methods to examine characteristics that allow for a distinction between natural and lab-grown diamonds.

However, a reliable determination of origin should not be based solely on appearance or simple household tests.

Answer:
Yes, in the case of lab-grown diamonds, post-growth treatments can also be applied depending on the manufacturing process and the desired result.

Such treatments can, for example, influence certain color characteristics.

Whether and how such information is stated in a report depends on the respective testing laboratory and the type of laboratory report.
GIA's laboratory-grown diamond services include an assessment of post-growth treatments, particularly regarding the growth method and certain types of reports.

Answer:
This cannot be answered in general terms.

The environmental impact of a piece of jewelry depends on numerous factors, such as the energy source, manufacturing process, transport, processing, and other parts of the supply chain.

Therefore, it is not possible to derive a universal statement about the entire environmental footprint based solely on the term "lab-grown diamond."
I wrote this answer specifically to be neutral. General, unsubstantiated claims such as “lab-grown = environmentally friendly / sustainable” are both technically too simplistic and risky in terms of increasingly strictly regulated environmental marketing rules. The EU is specifically targeting general "green/environmentally friendly" claims that cannot be substantiated.
Energy +1

Answer:
The pricing of natural diamonds and lab-grown diamonds follows different market conditions.

The price of a specific diamond depends on factors such as size, quality, cut, color, clarity, shape, demand, and others.

Therefore, one should not compare them based on origin alone, but always compare the specific piece of jewelry and its characteristics.

No general future appreciation can be guaranteed for jewelry and diamonds.

Resale values depend on market conditions, demand, quality, condition, brand, and numerous other factors, and can change over time.

Therefore, a piece of jewelry should not be chosen solely based on an expected increase in value.

Answer:
That depends on your personal priorities.

If the natural geological formation and the rarity of a natural diamond are particularly important to you, a natural diamond may be the right choice.

If you would like to consciously choose a technically produced diamond with diamond-specific properties, a lab-grown diamond can be an interesting alternative.

Ultimately, the jewelry design, the quality of the individual diamond, and your personal preferences are the deciding factors.

Answer:
Origin is an essential characteristic of a diamond.

A customer should be able to clearly identify whether a diamond is natural or lab-grown. Only in this way can products, laboratory reports, and prices be compared transparently and an informed purchasing decision be made.

Therefore, the origin should be clearly and understandably stated in the product information.
This approach to transparency is also in line with official consumer information guidelines in the gem industry; the clear identification of lab-grown stones so that they are not confused with natural/mined diamonds is particularly emphasized.

Answer:
The most reliable way to determine your ring size is by using a ring that fits well or by having your finger professionally measured.

Our ring size chart will help you select the right size.

Make sure the ring slides comfortably over the knuckle, but then sits securely on the finger and cannot slip off unintentionally.

If you are between two sizes, please feel free to contact us before placing your order.

Answer:
The ring size commonly used in Germany is generally based on the inner circumference of the ring in millimeters.

A ring size of 54 therefore corresponds to an inner circumference of approximately 54 mm.

However, you should not base your selection solely on a single measurement, as the width, shape, and personal wearing habits of the ring can also influence the fit.

Answer:
Measure the circumference of your finger at the point where the ring will be worn.

The measurement should be snug enough to reflect the actual size of your finger, but should not cut into the skin.

Also take the knuckle into account: the ring must be able to slide over it while still fitting securely afterward.

For the most reliable results, we recommend repeating the measurement several times at different times of the day.

Answer:
Yes.

Finger circumference can change throughout the day. Temperature, physical activity, and other everyday factors can cause fingers to appear slightly swollen or thinner at times.

Therefore, it is advisable not to determine ring size based on a single measurement alone.

Multiple measurements help to obtain a more realistic assessment of the appropriate size.

Answer:
Ideally, you should measure your finger at several different times.

Directly after exposure to intense cold, extreme heat, or strenuous physical activity, the finger circumference may temporarily deviate from its usual measurement.

A measurement at normal room temperature and under everyday conditions therefore provides a better basis for selecting the size

Answer:
Fingers can temporarily swell slightly in warm conditions.

As a result, a ring that normally fits comfortably may temporarily feel tighter.

Physical activity and other everyday factors can also change the fit in the short term.

A slight change in fit therefore does not automatically mean that the chosen ring size is fundamentally wrong

Answer:
At low temperatures, fingers can become slightly thinner.

As a result, a ring may fit more loosely in winter or when your hands are cold than in warmer temperatures.

When choosing a size, you should therefore aim for a fit that is both comfortable and secure under normal conditions.

Answer:
A well-fitting ring should sit securely on the finger without causing uncomfortable pressure.

It should move over the knuckle with slight resistance and then not slide off the finger by itself.

Persistent pressure marks, numbness, or noticeable pinching, however, indicate that the ring is too tight.

Answer:
A ring may be too large if it moves very easily over the knuckle, rotates significantly, or threatens to slide off the finger during normal hand movements.

However, for rings with a larger or heavier top, a certain amount of rotation can also occur due to the design.

What matters is that the ring can be worn securely.

Answer:
A ring may be too small if it is persistently uncomfortable, cuts noticeably into the skin, or can only be moved over the knuckle with great difficulty.

Light indentations after prolonged wear are not unusual. However, severe pressure marks or discomfort should not be ignored.

In this case, we recommend checking the ring size again.

Answer:
Which size is better suited depends, among other things, on the ring model, the width of the ring, and the shape of your finger.

For example, a wide ring can feel tighter than a very narrow ring of the same nominal size.

If you are between two sizes, we therefore recommend that you also consider the characteristics of the specific ring model and contact us before ordering if you are unsure.

Answer:
Yes.

Wider ring bands rest on a larger surface area of the finger and can therefore feel tighter than very narrow rings of the same ring size.

For particularly wide models, this can be taken into account when choosing the size.

If you are unsure, we would be happy to advise you based on the specific ring model.

Answer:
Yes, if the existing ring fits well on the desired finger.

The inner diameter or inner circumference of the ring is the decisive factor.

Make sure to use a ring with a width and fit as similar as possible to the desired model, as different ring shapes can feel different.

Answer:
Such a measurement can serve as an initial guide.

However, it is more susceptible to measurement errors because a thread can be stretched or a strip of paper can be applied with varying degrees of tension.

For high-quality rings, we therefore recommend checking the result several times and, if possible, additionally using a well-fitting ring or a suitable ring sizer for verification.

Answer:
If you already own a ring that fits well, you can carefully measure its inside diameter and then compare it with our ring size chart.

It is important to measure only the inner diameter and not to include the material thickness of the ring.

Even small deviations in measurement can make a difference when it comes to ring sizes.

Answer:
No.

The fingers of one hand can have different circumferences. Even the same finger on the right and left hand can be a different size.

Therefore, always measure exactly the finger and the hand on which you intend to wear the ring.

Answer:
Yes.

It is perfectly normal for corresponding fingers on the right and left hand not to have the exact same circumference.

Therefore, ring size should not be automatically transferred from one hand to the other.

Answer:
For an engagement ring, it is best to determine the actual size of the finger on which the ring will be worn later.

If the order is intended to be a surprise, an existing ring that fits well can serve as a guide.

It is important that this ring is actually worn on the same finger.

If you are unsure, please feel free to contact us before placing your order.

Answer:
The easiest way is to use a ring that the person in question regularly wears on the intended finger.

The inner circumference or inner diameter of this ring can serve as a guide.

Alternatively, family members or close friends may be able to help.

Please note that a ring from a different finger may not provide a reliable size measurement for the future engagement ring.

Answer:
How an engagement ring is worn depends on personal and regional customs.

Many people wear it on the ring finger. Which hand is chosen, however, is not a technical requirement and can be decided individually.

For the order, it is therefore crucial to measure the exact size of the finger on which the ring is actually to be worn.

Answer:
For many rings, resizing is generally possible.

However, whether and to what extent this can be done depends on the specific ring model, the shank, the material, the setting, and the arrangement of the gemstones.

For rings fully set with stones or those with technically complex designs, resizing may be limited or not feasible.

Please contact us regarding your specific piece of jewelry so that we can check the possibilities.

Answer:
For rings where the band is set all the way around or almost entirely with gemstones, a subsequent resizing can be technically much more difficult.

Whether an adjustment is possible depends on the construction of the specific ring and the setting.

We therefore recommend determining the ring size particularly carefully before ordering such models.

Answer:
A professional ring resizing must always be carried out with consideration for the entire ring construction.

Changing the ring circumference can alter the tension within the ring shank and the settings for certain designs.

Therefore, before any resizing, it is verified whether it can be performed technically and safely for the specific ring.

Answer:
If a Sirius diamond ring is available in different sizes, you can select the available ring size directly on the respective product page.

Please select the desired ring size before adding it to the shopping cart.

Our ring size chart will help you determine the correct size.

Answer:
If your desired ring size is not shown as a regular option for a piece of jewelry, please contact us.

Depending on the ring model, we can check whether another size can be manufactured or an individual solution can be offered.

Whether this is possible depends on the specific piece of jewelry and its technical construction.

Answer:
For selected ring models, sizes outside the regularly offered selection may also be technically possible.

Since this depends on the respective design, material, and construction of the ring, we review special sizes on an individual basis.

Please contact us before ordering with the desired model and the required ring size.

Answer:
Yes, that is possible.

If a ring needs to be custom-made or resized to a size that is not regularly available, production may require additional time.

The delivery time applicable to your specific piece of jewelry will be communicated to you according to your order or individual agreement.

Answer:
This may depend on the specific order and the scope of the individual customization.

For special sizes or other changes made specifically according to your requirements, this may involve a custom-made or personalized version.

The terms and conditions applicable to your specific order will be communicated to you before or in connection with the order.

Answer:
Whether this is possible depends on the ring model, the position of the engraving, and the extent of the desired resizing.

The engraved area may be technically affected during a resizing.

Therefore, an engraved ring should be individually inspected before any modification.

Question:
Should I pay special attention to the ring size before getting it engraved?

Answer:
Yes.

Since subsequent resizing of an engraved ring can cause additional effort or affect the engraving depending on the model, we recommend determining the ring size as carefully as possible before ordering.

Our ring size chart can serve as a guide for you.

Answer:
Yes.

The size of your fingers can change over time.

If a ring that previously fit well has become permanently too tight or too loose, your current ring size should be re-measured before ordering another ring.

Answer:
There are several reasons why a ring might rotate.

It is possible that the ring size is slightly too large. However, for a ring with a larger or heavier setting, the weight distribution can also cause the ring to move to the side more easily.

Whether a different size is advisable should therefore always be assessed with the specific model in mind.

Answer:
For rings with a larger or higher-set center stone, the weight of the ring head changes the balance of the piece of jewelry.

As a result, such a ring may feel different on the finger or rotate more easily than a very flat ring.

A well-adjusted ring size is therefore particularly important.

Answer:
No.

Even with identical ring sizes, different models can feel different.

The width and shape of the ring band, material thickness, inner profile, stone setting, and weight all influence the wearing comfort.

Ring size is therefore an important factor, but not the only one for the fit.

Answer:
With a domed inner ring profile, the inside of the ring is slightly curved rather than completely flat.

This shape can make putting the ring on and taking it off easier and is found to be comfortable by many people.

Whether a specific Sirius diamond ring model features a domed inner profile depends on the individual design.

Use this text to answer questions in as much detail as possible for your customers.

Answer:
In this case, please contact us as soon as possible.

As long as the processing or custom manufacturing has not progressed too far, we can check whether the requested change can still be accommodated.

However, a subsequent change cannot be guaranteed in every case.

Answer:
Yes, you can contact us for a service request.

Whether a resizing or other adjustment is technically possible will be assessed based on the specific piece of jewelry.

Information about the ring and photos that are as clear as possible would be helpful. If necessary, we will then inform you about the next steps.

Answer:
For ring bands heavily set with diamonds or other gemstones, choosing the right size is particularly important.

The further the stone setting extends around the ring band, the more a subsequent resizing may be structurally limited.

We therefore recommend that you verify the ring size for such models particularly carefully before placing your order.

Answer:
You can find our ring size chart via the corresponding information section of our online shop.

Additionally, we provide guidance on size selection for ring products.

The chart serves as a practical guide to help you determine your ring size. If you are still unsure after measuring, please feel free to contact us before placing your order.

Answer: Sirius Diamant ships orders using DHL or other DHL Group companies, Deutsche Post, UPS, or FedEx, depending on the delivery address, shipping method, and type of jewelry.

The shipping provider used for your specific order will be selected based on the respective shipping requirements.

Answer: Yes. Sirius Diamant places great importance on the secure shipping of high-quality jewelry.

Your order will be carefully packaged and shipped via an appropriate delivery method. Our regular jewelry shipments are handled with insurance according to the designated shipping method.

Please keep the shipping or delivery information until you have safely received your order.

Answer: Your piece of jewelry will be carefully prepared and protected for shipment.

The high-quality delivery package includes appropriate jewelry packaging or a case. In addition, you will receive the Sirius Diamond product certificate created by our diamond specialists with your Sirius diamond jewelry.

The outer shipping packaging also serves to protect the jewelry during transport.

Answer: Yes.

Your Sirius diamond piece of jewelry will be delivered with suitable jewelry packaging or a case.

This allows you to store your jewelry safely or present it directly as a high-quality gift.

Answer: Yes, that can be the case.

A custom-made product may require additional work steps, special material procurement, or individually tailored manufacturing.

The estimated delivery time will therefore be taken into account for the specific custom order or coordinated with you.

Answer: For many regular Sirius diamond jewelry pieces, the stated delivery time within Germany is approximately 3–7 business days, unless a different delivery time is specified for the respective product.

The delivery time stated on the product page or during the ordering process for the specific piece of jewelry is always the definitive one.

For custom-made items, engravings, or individually adjusted pieces of jewelry, the delivery time may be longer.

Answer: Your order will be shipped as soon as the required processing or production is completed and the conditions for shipment have been met.

For custom-made, engraved, or adjusted jewelry, shipping will take place accordingly upon completion of this work.

As soon as your order has been shipped, you will receive corresponding shipping information, provided it is available for the respective shipping method.

Answer: An engraving may represent an additional processing step and can therefore affect the delivery time.

How much extra time is required depends on the specific piece of jewelry and the extent of the engraving.

The delivery time stated or communicated for your specific order is the decisive factor.

Answer: Yes, provided that the respective shipping method allows for it, you will receive a shipping confirmation at the email address provided during your order once the item has been shipped.

This may also include shipment tracking information.

Answer: Provided that tracking is available for the selected shipping method, you will receive the corresponding tracking information after dispatch.

This allows you to track the shipping status of your order with the respective carrier.

Answer: After a shipment has been created or handed over, it may take some time before the shipping service provider displays the initial tracking data in their system.

If your tracking information does not show any updates immediately after the shipping confirmation, please try again at a later time.

If there are no updates over a longer period, please feel free to contact us.

Answer: For international shipments, weekends, public holidays, or logistical handovers, it may occur that the visible tracking status does not change for a period of time.

If your shipment shows no updates for an unusually long time, please contact us with your order number.

We will then check what further steps are necessary.

Answer: If an insured Sirius Diamond shipment is not properly delivered in transit, please contact us.

We will check the shipping status and, if necessary, initiate the required steps with the respective shipping service provider.

Please keep your order and shipping information so that we can clearly identify the shipment.

Answer: If the outer shipping packaging is visibly damaged upon delivery, please document the condition with photos if possible and inform us as soon as possible.

Please keep the packaging for the time being.

Reporting this helps us to investigate the incident with the shipping service provider or the transport insurance company.

Answer: Please do not wear or alter the piece of jewelry for now and contact us as soon as possible.

Send us your order number, a brief description, and photos of the piece of jewelry and the packaging that are as clear as possible.

We will review the matter and inform you of the next steps.

Your statutory rights regarding defects remain unaffected, of course.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Answer: Please first check whether the shipment may have been delivered to a member of your household, a neighbor, a pickup point, or a safe place documented by the shipping service provider.

If you are still unable to locate the shipment, please contact us as soon as possible with your order number and the available tracking information.

We will then work with the shipping service provider to determine the next steps.

Answer: Yes.

We do not charge regular shipping costs for orders with a delivery address in Germany.

The shipping information applicable to your specific order will also be displayed during the ordering process.

Answer: Yes.

We regularly offer free shipping for orders with a delivery address in Austria.

The shipping information displayed at checkout for your specific order is binding.

Answer: For deliveries to other countries in the European Union, the standard shipping costs are €10.00.

For orders of €300.00 or more, we provide free shipping to these EU countries.

The shipping costs applicable to your specific delivery address will be displayed at checkout before you complete your order.

Answer: We offer free standard shipping to Germany and Austria.

For other European Union countries, shipping is free on orders of €300.00 or more.

For orders below this amount, the standard shipping cost is €10.00.

Answer: Yes, deliveries to selected countries outside the European Union are possible.

You can check which delivery countries are available for your order during checkout.

The specific shipping costs and available shipping options depend on the respective destination country.

Answer: For deliveries to countries outside the European Union, shipping costs of up to €40.00 may apply, depending on the destination country.

The shipping costs applicable to your specific delivery address will be displayed in the checkout before you finalize your order.

Answer: For deliveries to countries outside the European Union, additional customs duties, import taxes, or other charges may be incurred in the destination country.

Unless otherwise expressly stated at checkout, such local import duties are not included in our shipping costs and may be payable by the recipient to the relevant authorities or the shipping service provider.

The specific regulations depend on the respective destination country.

Answer: No.

The United Kingdom, Switzerland, and Liechtenstein are not part of the European Union.

Therefore, the shipping and, if applicable, import terms for deliveries outside the EU apply to shipments to these countries.

Answer: Yes.

For deliveries outside the European Union, required customs or import clearance may take additional time.

We do not always have direct control over the processing times of the relevant authorities or the shipping service provider.

Therefore, please allow sufficient time when placing international orders.

Answer: The appropriate shipping service provider is generally selected based on the delivery address, type of goods, and shipping requirements.

If you have a special shipping request, please contact us before placing your order.

We are happy to check whether your request can be accommodated for the specific shipment, but we cannot guarantee this in every case.

Answer: If you notice an error in the delivery address after placing your order, please contact us immediately.

As long as the order has not yet been shipped, we will check whether a change is possible.

Once the order has been handed over to the shipping service provider, changing the address may be restricted or no longer possible.

Answer: Please inform us as soon as possible.

If the order has not yet been shipped, we can check whether the address can be corrected.

If the order is already in transit or is being returned due to an incorrect or incomplete address, we will discuss the next steps with you.

Answer: If the checkout allows for a different delivery address, the billing and delivery addresses can be specified separately.

Especially with gift orders, please check all address details carefully before completing your order.

Answer: Yes, provided that you specify a corresponding delivery address at checkout and the respective shipping method allows it.

This is practical, for example, if you would like to send a piece of jewelry directly as a gift.

Please ensure that the name and delivery address are provided completely and correctly.

Answer: If you need your piece of jewelry for a birthday, anniversary, marriage proposal, or any other fixed date, we recommend placing your order as early as possible.

We cannot guarantee delivery on an exact date without an explicit individual agreement, as the shipping service provider also influences the actual time of delivery.

If you have an important deadline, you are welcome to contact us before placing your order.

Answer: Delivery and processing times are generally stated in working days, unless otherwise specified in the respective offer.

Weekends and public holidays may therefore extend the actual calendar duration until delivery.

Regional holidays at the shipping service provider or in the destination country may also play a role in international shipments.

Answer: Depending on the country of delivery, value, size, and type of shipment, different shipping service providers may be better suited for secure and reliable delivery.

By choosing between DHL or companies of the DHL Group, Deutsche Post, UPS, and FedEx, we can adapt the shipping method to each individual order.

Answer: Whether delivery to a Packstation is possible depends on the shipping method used for your order and the requirements of the respective shipping service provider.

Since special delivery conditions may apply to high-value or insured jewelry shipments, we recommend contacting us before placing your order if you wish to use a Packstation.

Answer: The specific delivery conditions depend on the shipping service provider used and the respective shipping method.

For high-value or insured shipments, special requirements for delivery may apply.

Please therefore refer to the tracking and delivery information provided for your specific shipment.

Answer: For questions regarding a Sirius Diamant order, you can contact us by providing your order number.

Email: info@siriusdiamant.de

If your order has already been shipped, please include any available tracking information if possible. This will allow us to process your request more quickly.

Answer: Self-collection is only possible if this option is expressly offered for your order or has been agreed upon with us in advance.

If collection is not offered at checkout, the order will be processed via the standard shipping method.

Answer: The delivery time for international orders depends on the destination country, shipping service provider, selected shipping method, and, where applicable, customs or import processes.

The processing time stated for the respective piece of jewelry may be added prior to the actual transport time.

If you require your piece of jewelry by a specific date, we recommend placing your order as early as possible.

Answer: Not every Sirius Diamond piece of jewelry goes through the same production process.

An item that is immediately available can be shipped faster than a ring that, for example, is being made in a specific size, engraved, or customized.

Materials, gemstone settings, and special customer requests can also necessitate additional processing steps.

Therefore, the delivery time stated for the respective product or for your specific order is decisive.

Answer: In the case of distance selling contracts, consumers generally have a statutory right of withdrawal of 14 days.

For goods, the period generally begins upon receipt of the goods or – in the case of certain separate deliveries – upon receipt of the last item, partial shipment, or piece.

For details, please refer to our cancellation policy.

Answer: No.

In principle, you do not need to provide a reason for your withdrawal within the statutory withdrawal period.

An unequivocal statement indicating that you wish to withdraw from the contract is sufficient.

Answer: You can inform us of your cancellation by email or letter, for example.

Email:

info@siriusdiamant.de

Please provide your order number if possible so that we can quickly allocate your order.

You may also use our model cancellation form. However, the use of this form is not mandatory.

Answer: Yes.

A clear declaration of withdrawal via email is generally possible.

For quick processing, we recommend including your order number and, if possible, the items in question.

Answer: No.

The model withdrawal form is a convenient way to declare your withdrawal, but its use is not mandatory.

The decisive factor is that your declaration clearly shows that you wish to withdraw from the contract.

Answer: In addition to the statutory right of withdrawal, Sirius Diamant offers a voluntary 30-day return policy from the date of receipt of the goods.

This gives you additional time to return items according to our terms and conditions, beyond the statutory withdrawal period.

The voluntary return policy does not restrict your statutory rights.

Answer: No.

The voluntary right of return is a total of 30 days from receipt of the goods.

The statutory 14-day cancellation period falls within this timeframe. After the statutory cancellation period has expired, the conditions of our voluntary 30-day return policy apply for the remaining time.

Answer: The statutory right of withdrawal is a legally regulated consumer right and is generally 14 days.

In contrast, the voluntary 30-day return policy from Sirius Diamant is an additional service that extends beyond this statutory period.

During the statutory withdrawal period, your legal rights apply. For returns thereafter and within the total of 30 days, the conditions of our voluntary return policy also apply.

Answer: In the event of a statutory cancellation, the goods must generally be returned or handed over no later than 14 days after your notice of cancellation.

The deadline is met if you dispatch the goods in good time.

Answer: Yes.

For orders with a delivery address in Germany, we provide a free return label for returns within Germany.

Please contact us at info@siriusdiamant.de before returning the item so that we can provide you with the necessary return information.

Answer: Your statutory right of withdrawal does not depend on you using our return label.

However, if you choose your own shipping method without prior consultation, any resulting return costs incurred by you cannot be covered by Sirius Diamant.

For a free return within Germany, please therefore use the return procedure provided by us.

Answer: For orders with a delivery address outside of Germany, the customer bears the direct costs of returning the goods in the event of a standard return due to cancellation.

This also applies to returns under our voluntary 30-day return policy.

Your statutory rights in the event of defective, damaged, or incorrectly delivered goods remain unaffected.

Answer: No.

The free return service applies to orders with a delivery address in Germany and returns within Germany.

For returns from Austria or other countries outside of Germany, the customer bears the direct costs of return in the case of a standard cancellation or voluntary return.

In the case of justified defects or incorrect deliveries, however, statutory warranty rights apply.

Answer: A legitimate statutory notice of defect or an incorrect delivery is not merely a normal voluntary return.

The expenses necessary for statutory supplementary performance, in particular necessary transport costs, shall be borne by Sirius Diamant.

Please contact us before returning the item so that we can coordinate the appropriate procedure with you.

Answer: Please contact us at info@siriusdiamant.de.

Helpful information includes:

your order number,

a brief description of the problem,

clear photos of the piece of jewelry and

if applicable, your Sirius Diamant product certificate.

We will review your request and subsequently inform you of the next steps.

Answer: Please do not send the piece of jewelry back without being requested to do so.

First, please contact us with your order number and a description of the problem.

This allows us to review the case in advance and inform you how to proceed with a secure and traceable return or further handling.

Answer: In the event of an effective statutory withdrawal, the refund will generally be issued immediately and no later than 14 days after we receive your notice of withdrawal.

However, for purchases of goods, we may generally withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever occurs first.

Answer: Refunds are generally issued using the same payment method that you used for the original transaction.

A different arrangement may be agreed upon, provided that you do not incur any additional costs as a result.

Answer: In the event of a statutory withdrawal, the costs of our cheapest offered standard delivery will generally be refunded as well.

Additional costs incurred because you expressly chose a more expensive or special shipping method, however, do not have to be refunded.

Answer: Within the scope of the statutory right of withdrawal, you may generally examine the goods as is necessary to establish their nature, characteristics, and functioning.

In the case of jewelry, this specifically means a careful fitting.

However, any use that goes beyond a standard examination and results in a loss of value may lead to an obligation to provide compensation for that loss.