Payment & Shipping
Payment Methods
The payment options available for your order will be displayed during checkout. Individual payment methods may vary depending on the delivery country, order value, and technical availability.
PayPal
With PayPal, you can pay for your order quickly and securely. After selecting PayPal, you will be redirected to PayPal or connected to it as part of the order process to complete the payment.
Once payment has been successfully confirmed, we can process your order according to the specified delivery time.
Klarna
Depending on availability, Klarna payment methods such as purchase on account or installment payments may be offered to you during checkout.
Which Klarna payment methods are available for your specific order will be displayed directly at checkout. Availability may depend in particular on the delivery country and verification by Klarna.
Shipping Partners
Your order will be carefully and securely packed and shipped with a suitable shipping service provider.
We primarily use the following shipping partners:
- DHL or companies of the DHL Group,
- Deutsche Post,
- UPS,
- FedEx.
The shipping service provider used for your order depends, among other factors, on the delivery address, type of goods, and shipping route.
As far as available for the respective shipment, you will receive a shipping confirmation or tracking information after dispatch.
Shipping Costs
Germany
Free shipping.
Austria
Free shipping.
Other countries in the European Union
Shipping costs are €10.00. We offer free shipping on orders over €300.00.
Countries in the European Union currently include in particular: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic, Hungary, and Cyprus.
Deliveries outside the European Union
For deliveries to countries outside the European Union, shipping costs of up to €40.00 may apply, depending on the destination country.
The shipping costs applicable to your specific delivery address will be displayed to you in the checkout before completing your order.
Non-EU countries include, for example, Switzerland, Liechtenstein, and the United Kingdom.
Customs, import duties, and taxes for deliveries outside the EU
For deliveries to countries outside the European Union, additional customs duties, import sales tax, or other import charges may apply in the respective destination country.
Unless explicitly stated otherwise during checkout, such charges are not included in our shipping costs and must be borne by the recipient to the relevant authorities or the shipping service provider, if applicable.
Delivery Times
The delivery time applicable to the respective piece of jewelry can be found on the product page or during the ordering process.
A different delivery time may apply to custom-made or personalized pieces of jewelry. The delivery time specified for the respective product or during the ordering process is decisive.
Returns
Information on returns, the statutory right of withdrawal, and our voluntary 30-day return policy can be found in our cancellation policy.
